Pick the response time your operation can actually live with.
Entry cover for small teams getting started.
Standard cover for teams running day to day.
Premium cover for teams that cannot wait.
Enterprise cover with a named owner.
What the tiers mean in practice.
Pulse (72-hour response): email support, standard ticket quota, product updates. Shield (24-hour response): email and chat, standard ticket quota, configuration help. Aegis (8-hour response): phone, chat and email, priority queue, double ticket quota. Nexus (2-hour response): 24/7 coverage, dedicated support manager, escalation path to engineering.
Response, not resolution. The SLA is the time until a human answers with a plan.
Tier pricing is not published on this site. Use Talk to us on any tier to reach us.
Yes. Founding Clients get double the standard support ticket quota and half the support overage rate.
Nexus. Enterprise cover with a named owner. It includes 24/7 coverage, dedicated support manager and escalation path to engineering, and carries the 2-hour response SLA.
Aegis. Premium cover for teams that cannot wait. It comes with phone, chat and email, priority queue and double ticket quota, and carries the 8-hour response SLA.
